Why Proof of Ownership Matters in Insurance Claims (And How to Keep It Safe)
When disaster strikes and you need to claim from your insurer, one of the first things they’ll ask for is proof of ownership. This is especially true under the All Risks Section of your policy, which covers valuable items you carry with you outside your home.
The general conditions of every insurance policy give the insurer the right to request proof that you actually owned the item you’re claiming for. Without it, your claim could be delayed—or even rejected.
So, what counts as proof of ownership? And how can you make sure you always have it when you need it? Let’s break it down.
What is Proof of Ownership?
Proof of ownership can take different forms depending on the item:
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Invoices or receipts – The easiest and most widely accepted proof.
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Original packaging – The box the item came in often contains identifying details like the serial number.
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Valuation certificates – Essential for expensive jewelry and high-value items.
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IMEI numbers for phones – A unique identifier tied to every mobile phone.
For example, when claiming for a lost or stolen smartphone, the insurer will require the IMEI number. Without it, your service provider may not even be able to blacklist the device.
A Common Real-Life Example
Recently, I assisted a client with a lost mobile phone claim. The insurer required:
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A police case number.
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Proof that the phone had been blacklisted by the service provider.
The problem? The client no longer had the phone’s box, which contained the IMEI number. Without that IMEI, the service provider could not blacklist the device, and the process stalled.
This is a frustrating but avoidable situation.
Practical Tips to Protect Yourself
Here are simple steps to make sure you never get caught off guard:
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Take a photo of every invoice as soon as you buy something (jewelry, electronics, appliances, tools).
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Then email it to yourself with a clear subject line like:
Invoice – Microwave – 12/08/2025
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Keep a record of your phone’s IMEI:
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Find it by dialing *#06#.
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Take a photo of the IMEI (on the box or screen) and keep it with your invoice.
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Send it to your broker so they can update your cover.
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Don’t throw away boxes immediately – At least keep those for valuable electronics until you’ve safely stored the details.
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For jewelry and other valuables, request and store valuation certificates. Update them every few years, as values can change.
Why This Matters
Insurance is there to protect you, but a claim is only as strong as the proof behind it. By organizing your invoices, certificates, and serial numbers now, you’ll save yourself frustration later.
A few minutes of preparation today could mean the difference between a fast payout and a denied claim tomorrow.
✅ Key takeaway:
Keep proof of ownership safe and accessible. A simple habit like emailing yourself invoices and serial numbers could save you hours of stress during a claim.
Disclaimer: This article is for educational purposes only and does not constitute financial or insurance advice. Always consult with your broker or financial advisor before making changes to your policy or cover.